Job description
Service Advisor - Blackburn area
Prestige Franchised Motor Dealership
Our client, a superb employer in the motor industry, is looking to recruit an experienced Service Advisor to join the team at their prestigious franchised car dealership.
Salary:
Basic - £27, (this is under review and will be increased ASAP)
OTE - 34k - 38k (£ - £ guarantee for the first 3 months)
- Labour sales - £ - £ per month
- 2 year service plans - £25 each
- 3 year service plans - £35 each
- CSI - National average - £ per month/Upper quartile - £ per month
Hours:
Mon - Fri - 8.00am - 6.00pm
Sats - 8.00am - 12.30pm (1 in 4)
The Job:
* Previous experience is required, ideally with knowledge of Kerridge systems
* You will be passionate about the customer journey and giving a great customer experience
* You are comfortable working to deadlines and managing customer expectations with regular communication and updates
* You will have strong attention to detail and organised as you will manage your own customer base and workload
* Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
* Tech savvy, ideally having used CRM systems in the past
About You:
* Establish and manage the customer relationship ahead of their booking, greeting them on arrival
* Supporting the customer's experience through their Marshall journey in a positive and proactive manner
* Act as an advocate for the business and the customer as the subject matter expert, supporting their decision making to achieve desirable outcomes
* Complete all administration duties linked to the customer in an accurate and sympathetic manner
* Proactively supporting the customer with future requirements
* Working as part of a team to drive outstanding customer service and retention
- You must hold a full UK Driving Licence.
- Full training will be provided along with an in depth induction to welcome you into the business.
Benefits:
* 25 days annual leave (not including Bank Holidays) increasing with length of service.
* Discounted car purchase scheme & colleague car benefit offers.
* Training and continual self-development.
* Free Eye Care Vouchers.
* Cycle To Work Scheme.
* Pension Scheme.
* Employee wellbeing services.
* Free life assurance equivalent to twice your salary.
* Discounted shopping portal.
If this sounds like you, we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further.