Are you an experienced Aftersales Manager looking for a new challenge?
Discover an amazing opportunity with a busy main dealer!
Automotive Aftersales Manager - Slough
Salary: Basic £45,000 OTE £75,000 plus car
Working Hours: 8am - 6pm
An Aftersales Manager is required for this well-established and highly successful site based in Slough.
The successful candidate will have demonstrated a solid background of Aftersales management in a prestige dealership environment. An eye for new and original marketing ideas, along with exceptional organisational and management skills, as well as a focus on first-class customer service, are prerequisites of this role.
Aftersales Manager Responsibilities:
1. Planning, controlling and monitoring processes in customer service areas while managing and developing employees.
2. Improving standards of performance of the service team through effective coaching and performance management.
3. Ensuring sufficient resources are available to meet servicing requirements and regularly reviewing key operating controls (labour efficiency, labour sales, and cost of sales).
4. Monitoring and evaluating customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.
5. Ensuring accurate recording of all daily operating controls and KPIs.
6. Making sure premises, tools, equipment, and other dealership assets are controlled and used effectively.
7. Maintaining effective control of expenses in line with agreed objectives by regular examination and review of management accounts and budgets.
The ideal Aftersales Manager:
1. Previous experience managing both service and parts departments is essential.
2. You will need to have had a solid career history to date gained in a main dealer Aftersales department.
3. Be a confident relationship builder dealing with customers at all levels.
4. You will have an extensive career in aftersales management.
5. Ability to create a good working atmosphere, enthuse and motivate a team while ensuring that agreed targets are met by the service team.
6. Needs to be process and stats driven.
7. Demonstrate an entrepreneurial flair to drive the business forward.
8. Proven ability to deliver high CSI results with a passion for excellent customer service.
9. Have knowledge of vehicle design, manufacture, and legislation.
10. A full driving licence.
If you are looking for a fantastic opportunity within your already successful career and would like to join this highly successful prestige motor company, then apply today. #J-18808-Ljbffr