Are you an experienced Aftersales Manager looking for a new challenge?
Discover an amazing opportunity with a busy main dealer!
Automotive Aftersales Manager - Slough
Salary: Basic £45,000 OTE £75,000 plus car
Working Hours: 8am - 6pm
An Aftersales Manager is required for this well established and highly successful site based in Slough
The successful candidate will have demonstrated a solid background of Aftersales management in a prestige dealership environment. An eye for new and original marketing idea's along with exceptional organisational and man management skills as well as focus on 1st class customer service are pre-requisites of this role.
Aftersales Manager Responsibilities:
1. Planning, controlling and monitoring processes in customer services areas while managing and developing employees
2. Improve standards of performance of the service team through effective coaching and performance management
3. Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, and cost of sales)
4. Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted
5. Ensure accurate recording of all daily operating controls and KPIs
6. Make sure premises, tools, equipment a...