Job Description
Project Team Member
Rate: £450 Per Day Umbrella (PAYE Inc. £396.00, PAYE Exc. £353.35)
Location: Gloucestershire
Contract: Temporary (6 month initial)
Start date: ASAP
Job Description
Service Care Solutions is recruiting on behalf of a local authority in Gloucestershire to find a talented Project Team Member. In this role, you'll be transforming support processes by analysing data, developing design principles for the Target Operating Model (TOM), and facilitating workshops to build consensus. If you have a solid background in process improvement, experience in Agile or project-based environments, and a passion for public sector work, we want to hear from you!
Main responsibilities
1. Gather and analyse data to identify gaps and inefficiencies in current support processes, informing the Target Operating Model (TOM) design.
2. Collaborate with cross-functional teams to develop TOM design principles that align with business objectives and customer needs, offering actionable recommendations.
3. Plan and lead workshops with stakeholders to capture input, validate design principles, and build consensus.
4. Work closely with stakeholders, providing regular updates on project progress, challenges, and insights.
5. Prepare detailed documentation, process flows, KPIs, and support structures for the new model, and contribute to creating a roadmap for implementation.
Candidate Requirements
6. Minimum of 2 years working on projects related to process improvement, service redesign, or operating model design.
7. Agile/Project-Based Environment: Proven experience in an Agile or project-based setting.
8. Public Sector Experience: Background in a local authority or other public sector environment.
9. Demonstrated experience in managing change and implementing new processes.
10. Excellent verbal and written communication skills, with the ability to convey complex ideas clearly to various stakeholders.
Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.