Job Description
Elevation Recruitment Group - Business Support Division are excited to be exclusively partnered with a Global organisation in their search for Client Liaison Advisors on a permanent basis. Based in Rotherham close to motorway links.
* Permanent - start ASAP
* Full time - Office based 9am-5pm
* Free Parking
* £25,000 - £30,000
* 23 days holiday + bank holidays
We are seeking a dedicated and detail-oriented professional to join a growing utilities organisation as a Client Liaison Advisor.
The ideal candidate will possess strong problem-solving skills, exceptional customer service abilities, and a proactive approach to managing billing and payment-related inquiries. This role requires a team player with excellent communication skills who thrives in a fast-paced environment.
Key Responsibilities:
1. Customer Interaction:
2. Handle inbound calls and emails related to billing queries and payments.
3. Resolve customer complaints in line with business process timeframes.
4. Adhere to customer satisfaction criteria and maintain key performance indicators (KPIs).
5. Billing and Payments:
6. Process customer payments and update accounts promptly and accurately.
7. Identify and resolve billing disputes efficiently.
8. Operatio...