Grosvenor Casinos is a leading gaming and leisure operator in the UK, committed to delivering an exceptional experience for our customers. As a Food and Beverage Team Leader, you will play a crucial role in ensuring that our venues offer the best quality food and beverage services.
Job Description
We are looking for a highly motivated and enthusiastic individual to lead our Food and Beverage team at Grosvenor Casino, Walsall. The successful candidate will be responsible for:
* Ensuring that all departments are adequately resourced within budget
* Assisting in the training and induction of new team members
* Supporting the development of existing team members through coaching and training
* Reviewing performance within the team and escalating concerns to the Management Team
* Actively supporting the Management Team to promote new business and suggest initiatives to achieve objectives
Key Responsibilities
The key responsibilities of this role include:
* To be conversant with current promotions and products available (gaming and non-gaming) to ensure the best customer experience
* To proactively offer and provide a friendly, accurate, efficient and prompt service of food and beverages
* To have an awareness of daily, weekly and monthly targets and ensure that the team is working to achieve these
* To actively promote the customer reward scheme
Requirements
To be successful in this role, you will need:
* Excellent leadership and communication skills
* Able to work well under pressure in a fast-paced environment
* Strong problem-solving and analytical skills
* Ability to motivate and develop a team
The salary for this role is approximately £28,000-£35,000 per annum, depending on experience.
About Us
Grosvenor Casinos is a leading gaming and leisure operator in the UK, with a reputation for excellence in customer service and hospitality. We offer a range of benefits to our employees, including competitive salaries, comprehensive training and development opportunities, and a fun and supportive working environment.