Senior Customer Support Representative Job in Titchfield, Hampshire.
Role Overview:
An exciting opportunity is open for a motivated Customer Service Specialist to join a leading aerospace-focused team based in Titchfield, Hampshire. This role is essential in managing relationships with a select group of business customers, acting as the primary interface for all communications and ensuring customer expectations are exceeded. Key responsibilities include managing the customer order book, facilitating supply chain collaboration to meet demand, and driving continuous improvement within customer service functions.
The role suits a team-oriented yet self-driven individual who takes ownership of their portfolio and is committed to delivering exceptional service while navigating complex project timelines.
Key Responsibilities for the Senior Customer Support Representative Job based in Titchfield, Hampshire:
Customer Relationship Management
* Act as the primary point of contact for designated customers, including in segments like Military, Commercial, OE, and Repairs
* Conduct regular customer business reviews, both virtually and on-site, to ensure alignment on goals and objectives
* Facilitate order book reviews, delivering consistent updates on order status and addressing any queries
Order Book Management
* Manage customer order books to maintain data integrity, accuracy, and timely updates in ERP systems
* Drive efforts to manage arrears ...