We are looking for an experienced and self-driven Membership Assistant to work across the Membership area, providing excellent support to members and individuals wishing to join the Institute.
The role:
* Ensuring compliance with the IMarEST’s Royal Charter and By-Laws, the terms of the Institute’s licences and other relevant rules and regulations
* Providing administrative support to the Membership Committee
* Responding to member enquiries by telephone and email
* Managing applications for membership and professional registration
* Processing payments for applications and renewals
* Liaising with the Engineering Council and Science Council and associated bodies to ensure the smooth running of any licensing inspections
* Supporting all registration activities and licence reviews
* Maintaining and improving processes and documentation relating to your areas
* Presenting online/face to face sessions on membership and professional registration
* Representing IMarEST at national and international events, if required
* Undertaking additional or other duties as necessary to meet the needs of the Institute including working hours which sit outside of a standard working day or travel within the UK and internationally as part of the role
The person:
* Previous experience in working within a membership body or similar in a busy, customer service-focused office environment
* Comfortable in talking to members, industry, academia, governmental and other professional bodies
* Strong administrative with organisational skills
* Comfortable using CRM systems and IT proficient
* Ambitious team player ready to learn and develop
* Confident with engaging telephone manner
* Attention to detail is a must
* Presentation skills (desirable)
Benefits
* 26 days of Annual Leave plus Bank Holidays (plus closure between 25/12 and 1/01 inclusive)
* Private Medical Insurance – Bupa
* Life Assurance – 4x salary
* HSF Health Cashplan (including Perkbox)
* Income Protection (12 months qualifying service)
* Employer Pension Contribution – up to 11%
* Season Ticket Loan
* Cycle to work scheme
* Discretionary bonus
Pure Human Resources Limited works in partnership with IMarEST in providing Recruitment support - please apply via the link.