The Company
We are a fast growing business looking for somebody with a positive, energetic and can do attitude to join our fast growing business!
We are a long-standing family business (30 years old!) with an array of exciting projects coming up so we are hiring now! We are looking for a team player who will embrace a fast start in return for a rewarding package – keep scrolling if you think this one is for you!
The Opportunity
Looking for an experienced Operations Manager to be responsible for the overall performance relating to service, repairs and maintenance of the business. The goal of the Operations Manager is to ensure a high level of customer satisfaction and retention, with a keen focus on increasing revenues and reducing costs.
Key Tasks & Responsibilities
* Consistently deliver high levels of customer service and satisfaction to all customers in line with our 5-Star Customer Promise, manage and monitor all day-to-day activities within the service, repairs and maintenance team and complaints
* Effectively manage and monitor the P&L of the department, complete worksheet billing and maximise gross profitability of all services
* Produce accurate reports to ensure works are completed, deadlines are met, revenue and costs are evaluated
* Responsible for effectively managing all Service Contracts in line with SLA’s
* Participate in the of pricing of parts, labour and other charges connected with operational activities and ensure policies a...