Job summary
The post holder will provide a comprehensive and high quality secretarial and administrative support tot the consultants, doctors and other professionals within the Emergency Department.
The post holder will also be expected to liaise in a professional manner with colleagues, visitors and patients and undertake a wide spectrum of administrative and secretarial duties.
The post holder will be expected to manage and prioritise their own workload using experience and initiative.
Main duties of the job
The main duties of this role are:
1. Undertake routine typing and audio typing of clinical correspondence
2. Manage consultants' diaries
3. Prioritise results, organise clinical activity and patient admissions
4. Liaise with patients, General Practitioners and other Health Boards / Trusts to arrange ongoing treatment and care
5. Plan own day to day tasks and duties
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
6. We listen, learn and improve
7. We treat everyone with respect
8. We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
9. Play a supportive role with the medical team
10. Anticipate problems on any urgent issues recognised within the department and take necessary action to solve these problems using their own initiative
11. Establish and maintain effective communication with other internal departments
12. Liaise effectively with external organisations
13. Communicate sensitive patient related information effectively with medical, nursing and administrative colleagues at all levels in the organisation
14. Act as the first point of contact for the consultants and their medical teams
Person Specification
Qualifications
Essential
15. RSA/OCR Level III or equivalent level of knowledge, skills and experience
16. Good standard of education
17. Comprehensive knowledge of medical/surgical terminology
Desirable
18. ECDL or similar qualification
19. Knowledge of University Health Board procedures
20. Medical Secretary qualification AMSPAR
Experience
Essential
21. Previous experience in a secretarial role
22. Experience of working in a busy environment
23. Ability to prioritise and manage own workload
24. Knowledge of the Welsh PAS (Myrddin) system
Desirable
25. Experience of working in a hospital environment
26. Experience of supervising staff
Abilities
Essential
27. Excellent keyboard and audio typing skills
28. Excellent communication and telephone skills
29. Able to deal with patients and relatives in a sympathetic manner
30. Ability to deal with staff at all levels
31. Confidentiality and diplomacy
32. Excellent organisational and time management skills
Desirable
33. Setting up office systems
34. Ability to take shorthand
35. Ability to speak Welsh
Values
Essential
36. Motivated
37. Enthusiastic
38. Team player with the ability to work on own initiative
39. Reliable and flexible to meet service needs