Director of IT
An exceptional opportunity has arisen for a highly skilled and experienced Director of IT to lead our IT operations and Identity and Access Management (IAM) for our diverse user base.
We are a leader in advanced technology solutions, dedicated to innovation, growth, and delivering value in all areas of our operations. With a mission to make high-impact technological capabilities accessible and scalable, we are seeking a strategic IT leader who can drive our service delivery and continual improvement.
The Director of IT Service Delivery will be responsible for leading IT Service Management, overseeing policy development, service delivery standards, and vendor relationships to ensure a stable, efficient, and cost-effective service. This role is central to delivering outstanding service for users within the UK and across international locations in the US, Europe, and APAC.
About the Role:
* Develop and execute a long-term service delivery strategy to support broader IT and business goals.
* Lead a “shift-left” approach to improve support efficiency, reduce incidents, and enhance user satisfaction.
* Promote Continuous Service Improvement (CSI) to control costs, boost service value, and ensure high-quality standards.
* Manage the Service Delivery team and third-party providers to deliver high-quality, customer-focused support.
* Create and monitor KPIs and metrics to measure performance and drive ongoing improvements.
* Serve as the senior escalation point for service delivery issues, ensuring timely resolutions and a positive service experience.
About You:
* Extensive experience leading Service Delivery and ITIL-based functions, with a record of successfully implementing ITIL strategies and processes.
* Proficiency in managing service desks and end-user computing teams across multiple time zones.
* Strong experience in vendor and supplier management, with expertise in contract oversight and supplier relationships.
* A commercially savvy professional with business acumen and the ability to present complex ideas effectively to stakeholders.
* Proven leadership experience managing diverse teams, fostering collaboration, and promoting a unified strategic vision.
What We Offer:
* A competitive salary up to £95,000 plus a 25% bonus.
* Generous pension contributions and private healthcare.
* The opportunity to work within a beautiful, landscaped campus that provides an inspiring work environment.
This is an exceptional opportunity for a strategic IT leader dedicated to service delivery and continual improvement. If you’re ready to make a significant impact in a dynamic, global organisation, this is the chance to do so.