We are currently seeking a Showroom Team Leader for our busy Portree Showroom. The candidate will demonstrate excellent customer service with team management skills. You will provide support to the showroom manager, organise stock and assist with displays.
Key Responsibilities
* Assist the manager with people management, product merchandising and the safety & security of the showroom.
* Manage the department when the line manager is absent.
* Present and sell company products and services to current and potential customers.
* Deliver excellent presentation standards.
* Review, record and resolve customer complaints.
* Ensure the stock file is kept accurate.
* Ensure price labels are replaced regularly in line with price changes and stock rotation is done where necessary.
* Develop and maintain sales materials and current product knowledge.
* Engage with the team day to day and through organised Toolbox talks.
* Support and coach other team members as necessary.
* Manage cash and payment systems.
* Arrange specialist and/or equipment showroom displays.
Skills and Experience
* Experience in a Team Leader or supervisory role would be beneficial.
* Excellent Customer Service skills required: communicate effectively with customers – connect with the customer by being friendly, helpful, and knowledgeable – be available to deliver great service – resolve customer queries and complaints in a timely and appropriate manner.
* Able to use initiative and make informed decisions.
* Excellent numeric and literacy skills.
* Excellent organisational skills.
* The ability to work with minimal supervision and make decisions relevant to the successful outcome and conclusion of the processes.
* Ability to respond positively to new challenges and change.
* Monday to Friday (Saturdays on Rota).
Benefits:
* Pension Scheme
* Death in Service Scheme
* Cycle to work scheme
* Discretionary annual bonus, based on company performance
* Extra holiday after one year
Job Type: Permanent
Posted: 2024-11-04
About Us
At MacGregor Industrial Supplies we understand that the key to our business success is our people. We have over 300 members of staff, across several different departments, divisions and branches. In addition, we are always looking for talented people to join our team!
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