Job summary
We are looking for a dynamic thinker to support our local planning of patient journeys. The role involves effectively planning patient journeys to and from home / health care setting using our cleric system and against set key performance patients have varying clinical and mobility needs, some of our patients travel regularly with us into renal and oncology units. Our patients and staff are our priority, ensuring we show care, compassion and empathy.
You will need a calm approach under pressure, have geographical knowledge of working areas. Customer service skills are also key as you will be liaising with patients, clinics and our staff, keeping calm under pressure and following the Trust's vision and values.
Main duties of the job
Responsible for the planning of transport for future dates. Responsible for the control of ambulance service resources for the current day. To ensure all patients on our transport get home as quickly as possible.
About us
Great healthcare requires great people. That's why we are doing everything we can to recruit committed, skilled people - and to make sure we support our new and existing employees, so they choose to stay with us.
#WeAreEEAST
We encourage you to ensure that your application relates to the Person Specification (provided as part of the Job Description or as a separate attachment).Please visit our recruitmentsupport page for advice on completing your application.
Job description
Job responsibilities
Please see the attached JD and PS for more details on the working is vital to support our patients, liaising with other areas to make best use of our resources and efficiencies. Applying approaches to problem solving in times of pressure. The role can be varied and at times pressured particularly during seasonal pressures and in times of a pandemic.
Person Specification
Qualifications
Essential
1. English and Maths GCSE Grade C or Equivalent
Desirable
2. Previous SPLA experience
Skills
Essential
3. Excellent Organisation and Communication Skills
Desirable
4. Experience in planning
Knowledge
Essential
5. Knowledge of Geographic areas
Desirable
6. Knowledge of PTS