* Customer Service Team Leader
* Manufacturing & Engineering business
* Domestic & Export b2b customers
* £35,000 - £42,000
Client Details
Page Group are delighted to be partnering with a key client who work within the Global Manufacturing & Engineering. Due to growth within the business they are now looking to appoint a Customer Service Team Leader who will oversee all B2B customer service interactions, supporting both domestic and export markets
Description
1. Lead and support a team of 6fte across Customer Service, ensuring regular training, development and 1-2-1's are provided
2. Ensure the team perform against implemented SLA'S & KPI's in line with customer expectations
3. Be the middle point between the sales team and external customers, providing regular and transparent communications at all times
4. Act as the point of contact for any escalations, issues or troubleshooting needs
5. Build and maintain strong working relationships with external customers
6. Ensure the team are managing all aspects from order receipt / quotation, order entry and production
7. Work closely with production planning to ensure orders are communicated in a timely manor, and customers are kept informed regards lead times and any potential changes
8. Work with 3rd party hauliers, carriers / freight forwarders to ensure delivery slots are booked fo...