Our Client manufactures and distributes chemicals. They currently have a vacancy for a Customer Services Manager. This position is a full-time permanent role and will be office based in Ascot, Berkshire (with working from home on a Friday).
Job Purpose
This role has responsibilities across three SME companies. The role has two main functions:
* To manage purchasing and order processing for one of the SME companies (a distributor of chemical ingredients for the personal care and pharma industries)
* To provide cover and supervision for two experienced reports for the other two SME companies. You will need to be very detail orientated, calm under pressure and enjoy working in an entrepreneurial environment.
Key Responsibilities
* To manage the purchase process for one of the SME companies from raising purchase orders for stock, through to delivery and invoicing, ensuring swift, efficient and accurate service
* Ensure relevant documentation is supplied to approved 3rd party Customs Agent for all imports and to check that these have been processed accordingly
* Manage the order processing for one of the SME companies to ensure smooth communication with customers and resolution of issues as they arise
* Liaise with warehouses to ensure stock and delivery performance are maintained, including agreed security stocks within the levels formally agreed to ensure continuity of supply
* Develop and maintain relationships with suppliers, warehouses and hauliers
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