CUSTOMER SERVICE / ADMINISTRATOR - TEMP TO PERM
MONDAY – FRIDAY 37.5 HOURS
£11.44 PER HOUR
S18 - SHEFFIELD
STARTING ASAP
We are currently supporting our client who is seeking a Temporary to Permanent Customer Service / Administrator to join their existing team. As a Customer Service / Administrator, you will play a crucial role in ensuring the efficient handling and resolving of incoming calls.
Duties include but not limited to:
* Handling incoming calls for diverse clients. Efficiently manage and respond to inbound calls from a broad spectrum of clients
* Ensuring a professional and tailored approach for each interaction.
* Recording detailed and accurate messages to capture caller information, ensuring all necessary details are logged for effective followup. This includes contact, purpose of the call, and any other relevant specifics for call-back details or further action.
* Scheduling and Booking Appointments
* Coordinate and manage appointment bookings on behalf of clients, ensuring availability is checked, confirmed, and accurately documented in calendars or scheduling systems.
* Perform precise and timely data entry, recording essential information from calls, appointments, and client communications into relevant systems or databases
* Provide a wide range of administrative duties including document management, filing, updating records, and assisting with any additional tasks required to support smooth of...