Income Officer
Salary per annum:£31,650
Location Liverpool
Permanent, Full Time
The Vacancy
If you have a background in customer service, housing and are comfortable doing debt collection and working to performance targets, this could be the role for you.
You will need to have an eye for detail, be good at solving problems and be a great team player but most of all be passionate about providing exceptional customer service. If this is you, we would love to hear from you.
This is an important role in which you will:
1. Manage a case load of customers accounts to meet service demands. Applying Torus arrears policy and procedures in a fair and consistent manner to maximise collection and improve performance against agreed key performance indicators.
2. Contact customers to discuss the rent account over the phone and when required at the customers home.
3. Respond to enquiries, requests for assistance, guidance or advice from Torus customers on welfare benefit, money management, debt. Making a...