Role: Service Desk Lead
Location: Remote (UK-based)
Salary: £35,000 - £45,000 (depending on experience) + benefits
About the company
Our client is an award winning and ISO certified Managed Services Provider, delivering specialist IT Services to both Private and Public Sector Enterprises. We deploy and manage software-defined network, security and cloud infrastructure platforms – helping enterprises worldwide to transform legacy infrastructure into modern day services which deliver better protection, more control and agile speed of change.
In less than five years of trading, the business has grown rapidly to a point where it now employs circa 25 in-house staff across the UK, has £5m in annual revenues, and supports enterprises such as Universities Superannuation Scheme, Card Factory Plc, TVS Supply Chain Solutions and the various Public Sector agencies across the UK.
From a people and technology perspective, they do not operate a traditional office environment and all of our services are cloud based. As a result, all staff are home-based/mobile workers, which in turn opens up a global talent pool and enables us to scale easily into different geographies.
About the role
I am seeking a highly organised and technically proficient Service Desk Lead to oversee the daily operations of the Service Desk function. This role is perfect for someone with a strong technical background who also excels in customer service and operatio...