Job Description
Barclays Specialist Customer Care team serves the more specialist/complex needs of our customers and are there to help when they need us most. As one of our team you’ll be helping them through challenging life events such as financial difficulty, being scammed or defrauded or a bereavement. This could depend on the customer type, or life event they’re experiencing.
We help find a fair and simple way forward for our customers by providing great digital tools, education and offer solutions backed by expert colleagues. Solutions are relevant, timely, and ultimately help improve our customers’ future financial stability and prospects through the most difficult moments in their life. We’d love individuals to join us who’ll treat our customers as if they were your own family members – with empathy and kindness.
Salary - £26,500
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Purpose of the role
To provide exceptional customer service while resolving more complex customer needs/requests.
Accountabilities
1. Provision of customer service through various communication channels including chat, email and phone.
2. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
3. Collaboration with teams across the bank to align and integrate customer care processes.
4. Identification of ...