Purpose of the role
Manage a portfolio of customers across a defined geographical region. Grow the business through outbound calls to prospective customers. Be responsible for pricing specific customers within the area. Work closely with the DSM/s for the local area to provide a seamless commercial approach. Proactively manage the sales administration processes relating to the commercial functions, whilst providing significant focus on delivering an excellent customer experience. Offer all customers, a professional, dedicated, personal service when calling into the Customer Service Centre (CSC). Be able to cover order taking to assist the distribution function as the need arises.
Key Accountability
Sales Management
* Generate new business through structured, proactive outbound calls and planned follow up.
* Make regular sales calls to existing portfolio customers to an agreed call plan with specific call objectives and working to Customer Management Plans.
* Identify and develop relationships with key prospects and decision makers of existing customers effectively communicating Hanson's value, unique selling proposition and differentiators.
* Price jobs for specific customers to agreed volume levels in line with pricing guidelines agreed with the DSM and CSL.
* Work with DSM to conduct market analysis including assessments of demand, customer segmentation and location and capability of competitors.
* Identify opportunities to add value and contribute to the success of the customer's business.
* Price cash sale enquiries in line with cash sale pricing policy.
Sales Administration
* Efficiently handle all customer written and verbal enquiries in a timely manner.
* Generate accurate quotations, with particular focus on technical requirements, in a timescale to meet customers' reasonable needs.
* Navigate systems efficiently and accurately, keeping the customer informed at all times
* Ask relevant questions and communicating in an empathic, confident and assertive manner
* Where able, investigate and resolve customer issues and complaints through actively listening and proactively looking for suitable solutions for the customer that is not detriment to the Hanson business
* Liaise with other internal and external Hanson team members in relation to customer orders, pricing, products, delivery matters via phone and email
* Where necessary, escalate customer issues or order details following the correct process when the situation is outside the control, capabilities or authority of the job incumbent.
* Take payment for cash sale jobs.
* Effectively develop and maintain a good level of team morale, supporting colleagues to achieve the area's business goals and objectives
* Develop knowledge of other roles within the team and be able to provide cover as far as possible.
Education/Qualification
* Minimum of a Grade 4+ / C at GCSE in Maths and English
* Good communication skills with the ability to negotiate at all levels
* Working understanding of standard Microsoft software packages
* Will also ideally have experience of working within a large company environment and achieving targets
What's on Offer
Salary: £28,000pa
Location: Syston
* Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador
* Compensation Package: Bonus incentives / Generous Pension Schemes / Life Assurance
* Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
* Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause
* Social Value: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)
* Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover