Customer Service Advisor
Dartford Based
£12 per hour
Repairs and Maintenance
Must have prior Customer Service experience
Dartford - Office Based
Monday - Friday (8:00am - 17:00pm)
Looking for someone to start immediately
The Duties:
* The purpose of the role is to be the first point of contact for internal and external customers for the reporting of repairs. The role will involve:
o Answering phone calls from residents and clients in the housing and healthcare facilities.
o Raising repair requests, ensuring that all relevant information is logged accurately on the in-house reporting system (Planet FM).
o Providing updates on jobs.
o Ensuring that any update notes are added to all jobs with sufficient detail, and that they are fully up to date and accurate.
o Actively monitoring the communal email folders for repairs reported and actioning where appropriate within the given Service Level Agreement (SLA).
o This role is predominantly telephone based and will involve the logging of jobs in the system.
Working in a contact centre environment for a maintenance contractor or housing association would be beneficial.
#J-18808-Ljbffr