We have a great opportunity for an experienced Customer Service Advisor, to work on site Monday to Friday, 37.5 hours per week.
This is a fast-paced environment, with new exciting challenges every day. Our client prides itself on the great teamwork within the team.
Key responsibilities:
Receive and record in a correct and precise manner, onto a computerised system, internal and external enquiries resulting from the services provided by the Organisation .
Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines and Standing Financial instructions.
Identify customers' unsatisfied lines and action in accordance with individual customer requirements.
Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments.
Liaise with customers and manage return requests, making decisions on the timescale, value, suitability and possible reallocation of the same, within Customer Service guidelines.
Investigate missing orders and where necessary authorise customer...