The Customer Technical Manager is responsible for providing technical support to internal and external stakeholders, ensuring alignment with company objectives and customer key performance indicators (KPIs). This role involves managing technical development for a key customer account to foster growth.
Client Details
The Customer Technical Manager is responsible for providing technical support to internal and external stakeholders, ensuring alignment with company objectives and customer key performance indicators (KPIs). This role involves managing technical development for a key customer account to foster growth. The position ensures compliance with critical food safety, integrity, and legal standards, while optimizing product quality to drive sustainable sales growth. It also supports the broader business and its stakeholders in meeting growth and sustainability goals. This role reports into the Head of Technical.
Description
1. Serve as the main point of contact for customer teams, including hosting and accompanying them on visits to the site and supplier sites.
2. Ensure alignment with customer expectations regarding quality, food safety, integrity, and human rights.
3. Actively participate in the development and communication of customer technical policies and procedures.
4. Ensure the accuracy and currency of customer specifications and communicate them effectively to relevant stakehol...