Mobiles Administrator - Communications
High Wycombe, HP12 3BQ
£19,000 to £24,000 per annum DOE
Established since 1998, 5G Communications are a well-known and highly regarded supplier of B2B telecommunications, supplying leading edge technology throughout the UK, with a turnover in excess of £15m. Following a training period, the successful applicant will be responsible for supporting the smooth and seamless provision of mobile telecoms services to our existing customers, which will involve managing the process from contact with the customer through to full set up of the contracted service(s) to the customers satisfaction.
The Role
The day-to-day role will involve contract scrutiny, customer contact and ordering services as specified from the relevant suppliers via CRM system within agreed SLAs. The role will also involve the management, administration and coordination of order workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer has the best experience with the Group service.
The role of the Mobiles Administrator will involve:
1. Order management
2. Service delivery
3. Fault resolution
4. Account set up
5. Tracking orders<...