Role: Customer Service Specialist (Inbound)
Contract Length: 12 months
Payrate: £12.08 per hour
Hours: 37 hours per week - Need commit to a shift pattern between 8.00am - 6:00pm Monday to Friday and 8:00am - 2:00pm on a Saturday - Work 2 in 6 Saturdays(hybrid- 2 days in the office, 3 home)
Start Date:February 2025
Working Arrangement: Hybrid- 2 days in the office! (Wednesday and Thursday)
To work as part of a high performing Customer Operations team energetically and enthusiastically, through direct customer and field agent contact who consistently puts our customers first and builds their trust. You will also be working on the inbound customer team handling inbound customer service calls with some element of task work. Speaking to a wide range of customers, helping and assisting them becoming debt free. Influence and aid reduction of debt at risk by spending sufficient time to investigate, analyse & validate a variety of complex work.
Responsibilities
Responding to all customer contact (whether direct or via our field agents) in a professional and courteous manner (as guided by the Audit Quality Framework).
Pro-actively seeking to identify the best solutions for each customer, taking into account their Ability to Pay & Fair Payment Outcomes.
Delivering a service where empathy and building rapport are central, that will delight our customers.
Using questioning and listening skills to fully understand cust...