Customer Services Data Manager - FTC to cover maternity
13 November 2024
Customer Services Data Manager – FTC to cover for a period of maternity
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
We have a unique and pivotal role to join our marketing team for someone that has technical know how combined with the ability to translate data into insight and bring this to life in an engaging way - a true passion for the consumer voice driving business decision making.
What you’ll do
* Drive the high-quality development of data, reporting & insights that underpin the growth and success of the Customer Services Contact Centre as well as input into business projects and strategy.
* Provide insights on consumer interactions to drive continuous improvement and to inform strategic change.
* Own and manage the creation and delivery of a best in class set of reporting with clear and concise actions and recommendations to drive business decisions.
* Responsible for the TALON ONE Loyalty platform within the team.
* Be the single point of contact for all internal and external data and reporting cycles inclusive of safety and security, Coca-Cola, finance and audit.
Who you are
* Proven track record and experience working in Customer analytics/data/reporting position.
* Sound experience in delivering meaningful insight to support strategic business decisions.
* Experience in building reporting solutions/ dashboards (Excel/ Power BI).
* Be proficient in Microsoft CRM 365.
* Understanding of database capabilities and experience of integrating, interpreting and analysing large amounts of data from multiple sources.
* Proficient in MS Excel, including pivot tables and data models/ dashboards (VBA not essential).
* Ability to work effectively under pressure to challenging deadlines. You’ll be a self-motivated self-starter, with a flair for effectively managing multiple stakeholders.
* An excellent communicator, who’s highly driven.
Location – Remote with the ability to attend meetings in our key head office locations.
For any reasonable adjustments and general queries, please get in touch with costa.recruitment@costacoffee.com.
#J-18808-Ljbffr