Role: Team Leader - Document Management Role
Work Location: 7 Balby Carr Bank, Doncaster, DN4 8DH
Start date - 06/01/2025 - end date 30/06/2025
£13.33 per hour, 7.5 hrs per day - 37.5 hrs per week.
Full time Monday to Friday, excl. public holidays. 8am - 4pm shift.
Warehouse environment, manual handling and physical ability.
OVERVIEW OF ROLE:
Play a lead role in the workflow management and staff supervision for the CIC records management operation. Manage throughput to ensure best practices are adhered to and that technologies are utilised to provide the highest level of customer service and business benefit.
Work closely with the management team to provide effective support to both clients and suppliers as well as the operational staff within CIC
KEY TASKS:
Mentor to the operational team
Oversee direct communications with clients and Capita internal communication
Provide personal development to the team in a live working environment
Share lessons learnt over past years to align and where possible enhance the current service levels
Have full awareness and understanding of specifications and SLAs for each client utilising CIC services
Effectively review, prioritise and manage workflow and resource planning within the team to fulfil SLA requirements. Distribute and delegate tasks across the team taking appropriate skill sets of staff into consideration
Liaise with customers to facilitate effective processi...