Job Title: Service Administrator
Location: Cumbernauld
Remuneration: £13.85 - £14.36 per hour (Dependant on Experience)
Contract Details: Temporary, 12-month contract
Working Pattern - Monday to Friday, AM - 4:30PM
Responsibilities:
Act as the first point of contact with customers, promoting quality customer service and boosting business within our client's branch location.
Answer phone calls, gather fault information, and plan repair jobs.
Develop and schedule repair plans, ensuring efficient and timely completion of work orders.
Process time-sheets and purchase order numbers.
Assess customer needs and gather relevant information.
Create basic work orders.
Provide regular updates to customers on the status of their jobs.Our client, a logistics company in the motor trade industry, is seeking a Service Administrator to join their team. They are looking for someone with warranty admin or service admin experience who can handle the varied responsibilities of this role.
Key Skills and Requirements:
Slightly technical attitude, ideally with knowledge of the motor trade industry.
Experience as a service advisor or in warranty administration
Ability to prioritise tasks and manage multiple responsibilities.
Strong telephone manner and a focus on providing excellent customer service.
Proficiency in Microsoft Office applications, including Outlook, Excel, and Teams.
Familiarity with document management systems such as SharePoint and On...