About the Role
We are seeking an experienced Senior Network Engineer to join our team, focusing on SD-WAN solutions. As a key member of our technical support group, you will work collaboratively with our clients to resolve complex network issues and ensure seamless operations.
Responsibilities
* Monitor and manage network performance using Orchestrator tools.
* Investigate and diagnose complex network issues, creating workarounds and solutions as needed.
* Elevate issues requiring in-depth analysis and investigation.
* Analyze customer fault reports and technical inquiries, providing timely resolutions.
* Perform remote diagnostic tests to aid primary fault rectification.
* Ensure all work performed meets quality standards.
* Configure equipment for customer installations.
* Implement approved configuration changes.
* Contribute to the collection of performance and availability data.
Requirements
* Proven experience in a 3rd NOC support group.
* Networking SME with expertise in MS Service Center Support tool, SD-WAN, Cisco Viptela, and Juniper Routers.
* In-depth knowledge of network technologies related to Cisco/Juniper product sets.
* Experience in a support role within a WAN environment, with proficiency in IP, Routing, SD-WAN solutions, encryption, and edge virtualization.
Salary Estimate: £60,000 - £80,000 per annum, based on location and experience.