Technical Support Engineer - Field Service, Electronics, Electrical, Repairing, Maintenance
Location: Lewes, East Sussex
Salary: Competitive, with benefits including pension, private medical insurance, and a company van.
A leading global manufacturer of passenger information systems for public transport is seeking a skilled Technical Support Engineer to join their expanding team. Specialising in innovative solutions for the transport industry, this company designs, develops, and manufactures cutting-edge technology at their headquarters in Lewes, East Sussex, while also operating internationally with offices and partners around the world.
This role is an exciting opportunity to work in a company at the forefront of technological change, where you will be involved in everything from on-site installations and repairs to remote troubleshooting and customer support.
Responsibilities:
* Attend various customer sites across the UK to perform installations, repairs, surveys, and upgrades of equipment.
* Answer technical queries via email, phone, and video conferencing platforms such as Teams.
* Configure equipment and prepare media content using bespoke software tools.
* Collaborate with sales, R&D, and production teams to resolve issues and improve product performance.
* Provide first-line support on products, troubleshooting hardware and software issues.
* Carry out site evaluations and offer suggestions for improvements.
* Deliver training to customers on in-house software and hardware solutions.
* Participate in team meetings and occasional travel to the head office in Lewes.
Requirements:
* Ability to work independently or as part of a team, demonstrating flexibility in problem-solving.
* Experience in repairing electrical and electronic devices (soldering, cable repairs, crimping).
* Full UK driving license and willingness to travel within the UK and occasionally abroad.
* Excellent written and verbal communication skills.
* Proficient with Windows operating systems and Microsoft Office packages.
* Familiar with networking and serial protocols.
* A organised approach to tasks, with the ability to manage multiple projects simultaneously.
* Comfortable with overnight stays away from home when required.
Desirable Skills:
* Experience with serial communication standards and protocols.
* Familiarity with Linux operating systems.
* Understanding of electrical and electronic system design (circuit diagrams, wiring).
* Previous technical support experience, especially in the public transport or manufacturing sectors.