Design Your Future at PVH
ASSISTANT STORE MANAGER, CALVIN KLEIN CALEDONIA PARK
About THE ROLE
Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. As a result, our locations are paramount, the first-class experience must be a given and our in-store standards should never be questionable.
To deliver this, we strive to hire individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution.
The Assistant Manager plays a key role in achieving these standards; they lead by example, embrace our entrepreneurial spirit, and inspire their teams through their passion and belief in our brands.
Responsibilities include:
* Leading the store teams to generate sales, profit, minimize losses, and create the best possible customer experience while ensuring the store is visually distinctive and impeccably maintained.
* Identify opportunities to grow the business and improve performance through collaboration.
* Maintain corporate visual merchandising directives and standards for sales floor and back room.
* Work alongside the visual merchandising team to ensure clear communication and understanding between VM and store teams.
* Partner with the store management team to build on business opportunities and achieve company standards and objectives.
* Focus staff on the importance of quality relationships with internal and external customers, ensuring accountability in building a repeat customer base by providing unparalleled spirited service.
* Complete daily/weekly store walkthroughs, evaluating product performance, pricing, staff service levels, and inventory levels.
* Communicate to the Store Manager what is driving sales and discuss any issues/priorities to develop strategies to maximize business.
* Analyze store level reports and create action plans to improve results.
* Assist with manpower planning, recruitment, interviewing, and hiring processes; recruit store personnel with diverse perspectives and backgrounds.
* Work with the Store Manager to build bench strength for key positions, including possible successors.
* Participate in weekly management meetings alongside other staff meetings.
* Clearly communicate store and individual sales goals and other key performance expectations; sales results and provide guidance on improving performance.
* Provide a great customer journey and achieve exemplary mystery shop results.
About YOU
* Effective communicator with the ability to build relationships with ease.
* Team player who recognizes and celebrates the contributions and achievements of others.
* Confident in giving feedback that promotes positive behavioral change.
* Strong people management skills with the ability to resolve conflict and unproductive disagreements.
* Ability to work well with change, adapting quickly and working with pace.
* Energetic and authentic, showing a clear presence on the shop floor.
About WHAT WE OFFER
At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our Company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers protection, peace of mind, and flexibility designed to support our associates – both at home and at work.
PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion, or sexual orientation.
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