Customer Service Advisor
Monday to Friday :
£12.50 per hour
People Solutions are currently recruiting for a Customer Service Advisor to join our well-established client based in Maidstone on a full-time basis.
This is a fantastic opportunity working in a friendly team with room to grow and progress.
This is a temporary to permanent position. The role will be temporary for four weeks with the opportunity to become permanent.
Benefits
* Modern working environment
* Temp to perm opportunity
* Weekly pay whilst temporary
* Site canteen
* Site parking
Day to Day Duties
1. Receive and record in a correct and precise manner, onto a computerised system, internal and external enquiries resulting from the services provided by the organisation
2. Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines
3. Identify customers' unsatisfied lines and action in accordance with individual customer request
4. Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments
5. Liaise with customers and manage return requests, making decisions on the timescale, value, suitability and possible reallocation of the same, within Custome...