Our client based in Kent is a global leader and innovator in energy efficient temperature control technologies. They are looking to recruit a Service Manager to join their team.
This is a dynamic company with specialist divisions delivering large-scale projects to a wide spectrum of sectors, including: Commercial and Industrial Refrigeration, Commercial Air Conditioning, Fruit Ripening and Industrial Temperature Control.
Main Function of the Job:
You will be responsible for managing, motivating and providing technical support for the service team, maintaining existing clients and developing new business. Provide the highest level of customer service with a sales-minded attitude while developing lasting customer relationships.
Main Duties and Responsibilities:
1. Effectively manages team members/staff to ensure team objectives and Department Budgets are being achieved.
2. Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally.
3. Review customers’ requests for service to ascertain cause for service request and type of malfunction.
4. Responsible for working with service technicians in the field and dealing with complaints from customers and technicians.
5. Develop and maintain met...