Our client, a specialist in air conditioning, is currently recruiting for a Service Manager to join their expanding and forward thinking team. The Service Manager will be responsible for managing engineers and the Service Administrator.
Key Responsibilities for the Service Manager
* To oversee the effective administration of the Service calendar, ensuring that the Service Coordinator books and allocates works in an efficient and logistical manner.
* Act as the dedicated account manager for allocated sites, scheduling proactive maintenance visits, remedial works and call outs as appropriate.
* Provide proactive feedback to allocated sites, advising on recommended upgrade works to extend the life and improve efficiency of their system.
* Attend reactive client calls and meetings as required.
* Proactively arrange key account check-ins and proactive reporting on status of contract and outstanding works while building relationships with stakeholders.
* Process quotations, invoices and purchase orders and using the company using the company accounts software.
* Quality check engineering reports following attendance to allocated sites, issuing copies to clients promptly.
* Track contract billing on Maintenance balance sheet ensuring renewals are managed 90-days prior to expiration.
Key Experience for the Service Manager
1. Previous experience of managing a team.<...