Are you looking for a new Temporary to Permanent opportunity in 2025?
Do you have customer service experience?
Customer Service Planner
Lincoln
£12.03 per hour
Office based (Hybrid working offered once probation has been passed)
The Role:
Role is office based, initially. Once you have passed probation, our client offers a hybrid working model. This may take around 5-6 months to pass probation.
Candidates would assist in the delivery of a business-critical service to ensure that both planned and reactive work is scheduled to meet business performance targets (Service, Serviceability, Quality and Risk) and systems are updated with work activities.
Take ownership of todays and tomorrows work schedules, to ensure that all work is completed within the agreed timescale
Prioritise and deploy reactive work according to priority matrix to field resources via telephone, complying with health and safety guidelines. Ensuring resource has the availability to complete the work and remove any work that cannot be completed as a result.
Escalating to relevant teams where high priority work cannot be deployed.
Contacting both internal and external customers, to keep them informed and realign expectation.
Shifts:
37 hours per week
Monday – Sunday: 7am - 9:30pm
You must:
Be available to start on 03...