Job Description
Role: Sales Office Manager
Function: Sales
Reports to: Sales Director
Location: Dagenham
Direct reports: Team of Sales Coordinators
Overview:
Etag are with our customers from the beginning to the end of a project. With warehouses in Essex and Dublin, our friendly and knowledgeable team work together with our suppliers to ensure our customers have the right materials for the job, supplying thousands of construction products to site nationwide.
We are looking for a driven and enthusiastic individual to join our team as a Sales Office Manager. With experience of working in a similar role within a fast-paced environment, you’ll be responsible for managing a team of Sales Coordinators.
The role:
* Lead a team of Sales Coordinators who process telephone and email orders, drive inbound and outbound sales, and handle customer queries
* Implement an effective outbound sales development strategy for the Sales Coordinators
* Embed a process of upselling and/or alternatives for out-of-stock products
* Coordinate and support sales development operations
* Compile tracking reports for sales, report monthly sales figures and respond accordingly
* Deal with customers' queries, enquiries, requests and complaints
* Identify effective solutions and areas for improvement in policy and process to enhance and maintain the customer experience
* Work collaboratively with key stakeholders across the business to ensure business goals are met
* Provide excellent customer service via telephone and email, responding promptly to customer questions, queries and orders
* Mentor and develop the Sales Coordinators, identifying processes that drive continuous improvement
* Monitor team wellbeing, attendance and performance issues. Acting promptly, in line with policy
Skills:
* Excellent leadership ability and relationship-building skills
* Excellent communication skills, with the ability to confidently sell, negotiate and persuade.
* The ability to see the bigger picture and understand how this role fits into Etag’s plans for growth
* Strong IT skills including working knowledge of MS Excel, Word and Outlook
* A positive, collaborative and solutions-focused team player with a can-do attitude
* Organised, proactive and responsive with excellent attention to detail
Qualifications/Experience:
* Experience in the construction industry or sound knowledge of construction products is essential
* Minimum 2 years’ experience in a similar role
* Experience in using sales order processing systems would be advantageous