Gartner Conferences delivers world-class conferences across the globe, attracting tens of thousands of attendees and exhibitors each year. The GBS Premium Clients team is focused on shaping a world class service experience for all clients who attend Gartner Conferences. As an ideal candidate, you would support these premium clients by ensuring swift execution and strategic thinking to aid client retention and business growth while delivering world class service aligned with Gartner’s global standards.
What you’ll do:
1. Process and support registrations that come through as an entitlement of the Gartner premium suite of products
2. Mailbox Management and Stakeholder Management to the support strategy for segmented premium client experiences
3. Data management and reporting (weekly reporting/dashboard planning, final event attendance data, wrap up data, quarterly check-ins for data by region, one-off data requests)
4. Registration audits (outreach, follow up and updating records as needed)
5. Registration testing support (testing sites to ensure reg codes, confirmation emails, and hotel booking flows are set up correctly for clients
6. Responsible for answering client and associate mailbox inquiries related to Conferences experiences
7. Support clients who are on site via our Ask Us Chat program
8. Partner with the registration/call center vendor and internal teams on day-to-day operations as well as future initiatives
9. Partner with internal Registration team and Technology teams to manage priorities for system enhancements, ensuring the highest level of attendee experience
10. Travel to events and provide support onsite as determined by Manager
What you’ll need:
11. Bachelor’s degree in any field
12. 2+ years of customer service experience and/or events experience
13. Ability to handle in person client interactions with executive presence
14. Fully competent in Microsoft Office, strong Excel skills needed
15. Experience with project management and process improvement
16. Ability to manage multiple tasks simultaneously and prioritize workload
17. Experience with customer support platforms, troubleshooting and escalation resolution
18. Understanding and appreciation of technology.
19. Strong business writing and communications skills
20. Ability to successfully facilitate collaboration across multiple functions, departments and levels and serve as a role model for teamwork
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Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
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Job Requisition ID:89811
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