Waterhouse-Kern Associates are delighted to be working with a leading education company to find a Credit Control Manager. This will be a hybrid role based out of the Manchester area. Main Responsibilities To oversee credit control matters, ensuring efficient management of the aged debt and credit control process. Key Tasks Develop and implement effective credit control policies and procedures to ensure timely collection of debts while maintaining positive client relationships. Lead and manage the credit control team, providing guidance, training, and support to remote working finance officers monitoring team performance and achieve departmental goals. Monitor overdue accounts and manage collections processes, including negotiating suitable payment plans and resolving disputes. Prepare regular reports on aged debt and credit control processes to report into senior managers. Communicate with clients regarding overdue accounts, addressing queries and concerns promptly and professionally. Work closely with other departments to ensure seamless operations and address any issues related to credit control. Knowledge, Skills and Experience Legal right to work in the UK. Proven experience in credit control or a related role, preferably within the education sector. Excellent communication and negotiation abilities. Strong analytical skills with attention to detail. Professional finance qualification (e.g., CFA, ACA, ACCA, CIMA) preferred. Knowledge of financial software and Microsoft Office Suite, particularly Excel. Ability to work independently and collaboratively within a team environment. Organised and task orientated working style. Willing and able to roll sleeves up to ensure deadlines and objectives are achieved. Good team worker with strong communication, delegation interpersonal and numerical skills. Ability and willingness to be deeply involved in the day-to-day execution. This role requires someone who is comfortable diving into the details producing day-to-day activities and working closely with the team on the ground. This role is subject to DBS clearance.