Employer
Kingston Council
Location(s)
Kingston
Contract Type
Fixed Term
Length of Employment / Contract End Date
12 Months
Working Hours
Full Time
Grade
D/E
Hours Per Week
36
Salary Range
£28,521 - £32,931
Salary Basis
Per annum
Leave Entitlement
25 days
Application Deadline
01/12/2024, 23:55
Anticipated Interview Date(s)
10th December 2024
About the Role and our Ideal Candidate
We currently have a full time vacancy for a Business Support Officer across the Support and Connect Hub, and Residential and Business Hub in our new Customer Fulfilment Service.
Support and Connect Hub
The Support and Connect Hub focuses on our people related services and supports the areas of Adult Social Care, Housing, Concessionary Travel and Free School Meals. Tasks can include:
* Providing telephone support as first point of contact for Mental Health and supporting the Mental Health duty team
* Providing administrative support to the Learning Disability team
* Data input and inbox management
* Financial tasks such as raising purchase orders and invoices
* Minute taking support for Safeguarding and Best Interest adult social care related meetings
* Managing stock and distribution of communal entrance keys for council tenant homes
* Processing elements of the voids property process
Residential and Business Hub
The Residential and Business Hub provides support to service areas such as Planning, Building Control, Regulatory Services and Waste. Tasks can include:
* Data inputting and inbox management
* Administering Planning Appeals
* Compiling and organising documentation for Planning Committees
* Processing applications for Disabled Facilities Grants (DFG) and making payments to contractors
* Addressing residential queries and complaints
* Processing HMO License applications and taking payments
* Adherence to legislative guidance and instructions and meeting service level agreement targets.
All our roles involve the use of different systems so we are looking for people who are confident and at ease in using new systems, with excellent ICT skills and are quick to learn. All our roles require you to work as part of a team and enjoy working in a busy environment. We have a hybrid working policy which may require 2-3 days per week working on site at times.
About You
For all our roles we are looking for individuals with:
* Excellent communication skills
* Ability to embrace and demonstrate a digital mindset
* Ability to multitask
* A can do attitude
* Take responsibility for your performance and meeting deadlines
* An eye for detail
* Can work in a collaborative way
* Demonstrate flexibility and reliability
* A customer centred work ethic
* An eagerness to drive continual improvement
* An ability to follow our hybrid working policy which may require 2-3 days per week working on site at times
* An awareness of the opportunities and challenges currently facing local authorities
Application Process
Please apply online outlining what skills, abilities and experience you can bring which makes you an ideal candidate for this role. Please ensure you refer to the requirements outlined in the job profile when completing your application.
We are committed to Equality, Diversity and Inclusion (EDI) so all personal information that can identify job applicants is completely anonymised during the shortlisting process.
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