Permanent opportunity to join our client in Staverton and work within family, friendly team spirit built on decades of hard work! They are the leading specialist in the fire and security industry installing and maintaining fire and security equipment and systems to a wide variety of new and existing customers throughout the UK.
Responsibilities:
- Communicating with customers to book engineer servicing visits at customer sites and dealing with any general queries in a professional and timely manner.
- Calling customers to agree servicing visits for delayed and outstanding appointments.
- Strong and clear communication with the engineering teams.
- Schedule engineering resource efficiently, minimising travel time and wasted journeys.
- Managing the service engineers diaries and ensuring that the service levels on maintenance contracts are maintained.
- Where appropriate ensure that all engineer documentation and paperwork is processed and electronically filed correctly.
- Updating customer databases with the documentation they require (certificates of inspection, quotations, eq...