Position: Assurance and Compliance Lead
Location: Hanley, Stoke on Trent
Salary: £35,000- £40,0000
Are you experienced in Compliance and Assurance within a regulated sector, where you’ve provided guidance and support at the Senior Leadership Team? This position offers a dynamic blend of responsibilities, focusing on governance, risk management, regulatory compliance, and project oversight. The primary goal is to ensure smooth business operations by implementing a structured framework that enhances decision-making and accountability.
Job Responsibilities:
* Leading the coordination of all governance activities, including board meetings, with a focus on planning agendas that meet regulatory requirements where Board input is essential.
* Acting as the primary contact for the Senior Leadership Team (SLT), attending Board and other strategic meetings to present key business updates in your areas of responsibility.
* Ensuring that SLT decisions are documented accurately and securely for audit purposes
* Serving as the main point of contact between SLT and external inspectors (e.g., SHiP and Housing Regulator) during inspections, including managing and providing necessary documentation.
* Collating and presenting key performance and regulatory data at SLT and Board meetings, providing updates and insights to support informed decision-making.
* Acting as the Formal Complaints Officer, delivering a customer-focused service through phone and written communication, troubleshooting complaints, and ensuring prompt resolutions while maintaining high customer satisfaction levels.
* Ensuring accountability in the complaints process by escalating cases that do not progress within set timelines.
* Ensuring managers are trained in GDPR, providing advice on queries, and upholding best practices for data protection.
* Overseeing and processing all Subject Access Requests efficiently.
* Developing and coordinating the internal audit function to ensure departmental compliance, monitoring case files, and evaluating internal controls for adequacy, efficiency, and effectiveness.
* Ensuring compliance with statutory and regulatory requirements across the organization, including developing systems to demonstrate effective governance controls.
* Identifying and addressing compliance gaps, updating policies and procedures, and ensuring they are effectively published.
* Developing and monitoring project plans to align major projects with the organizational business plan and ensure timely delivery.
* Overseeing compliance in procurement and tender processes and working with managers on contract management.
About you:
* Skilled in designing and facilitating the development of compliance and assurance programs that align with regulatory and organisational standards.
* Able to engage with and consult stakeholders when developing new processes, while ultimately providing well-researched, evidence-based recommendations to enhance the compliance and governance framework.
* Proficient in handling a diverse range of tasks, meeting strict deadlines, and ensuring adherence to legal, regulatory, and best practice standards.
* Strong attention to detail with the ability to manage a complex workload effectively.
* Excellent communication skills, with the ability to establish and maintain strong working relationships across a wide range of stakeholders.
* Proven experience presenting to and working at the Senior Leadership Team level, with the ability to effectively communicate key insights and updates.
Benefits:
* 27 days annual leave plus 8 additional days
* Group Personal Pension Plan, including life assurance and group income protection
* Health Care Cash Plan
* Occupational Sick Pay Staff Counselling Service
Interested? Call Olivia on 01782 712230 or email Oliviac@kpir.co.uk
INDCOM