Leader Online Ltd. is seeking a passionate, dedicated customer service representative to join our growing team. You will be the face and voice of our company, providing exceptional service to boost satisfaction and loyalty.
Requirements
Key Responsibilities:
* Handle high volumes of inbound calls/emails, addressing orders, complaints and general inquiries
* Make outbound calls to confirm deliveries, survey satisfaction and upsell/cross-sell products
* Log all interactions in our CRM, ensuring issues are tracked through resolution
* Liaise with warehouse, purchasing, logistics and other teams to align on fulfilment and stock
* Identify process improvements to optimise customer experience
* Meet response time, resolution and customer satisfaction targets
Essential Qualifications & Experience:
* Proven customer service experience, preferably in an ecommerce or direct-to-consumer role
* Friendly and patient with outstanding communication and troubleshooting abilities
* Organised and detail-oriented with strong multi-tasking capabilities
* Self-motivated with the confidence to work independently
* Passionate about providing best-in-class customer experience
* Tech-savvy with ability to learn new platforms/systems
What We Offer:
* Competitive pay and benefits
* Growth opportunities and career development
* Fun, fast-paced team environment
* Chance to drive customer loyalty in a leading UK ecommerce retailer
Benefits
* 22 days holiday per year, together with bank holidays, and a scheme to enable employees to purchase an additional 3 days holiday from the Company, or sell back 2 days of holiday to the Company;
* Length of Service holiday awards: 1 extra day for every 3 years service;
* Salary sacrifice pension scheme with employer contributions of 3% in line with current statutory requirements;
* Salary sacrifice Cycle-to-work scheme;
* Staff discounts on the Leader product range;
* Subsidised gym membership;
* Employee Assistance Programme, Access to Wellbeing Advice & Counselling
* Employee Referral Bonus
* £12 per hour