Senior Technical Account Manager - Third Party IndicesBloomberg runs on data. Our products are fueled by powerful information. Webine data and context to paint the whole picture for our clients, around the clock - from around the world. In Data, we are responsible for delivering this data, news and analytics through innovative technology - quickly and accurately. We apply problem-solving skills to identify innovative workflow efficiencies, and we implement technology solutions to enhance our systems, products and processes.
Our Team:
The Third Party Index Team supports Bloomberg's suite of Indices to fulfill our clients' benchmarking and custom index needs. In addition to establishing and maintaining our strong relationships with Third Party Index data providers, the Third Party Index Team is dedicated to developing the most efficient ways to ensure our data acquisition, data processing and data delivery mechanisms are accurate, timely and meet Bloomberg's highest quality standards.
What's the role?
We have an exciting opportunity for a highly motivated individual to join our team as an Index Data Technical account manager focusing on the Fixed Ie asset class. Your role will be vital in supporting the dissemination of third party index data. In order to do so you will need to build strong relationships with our content partners, have a deep understanding of the technology stack used and be able to find opportunities and address any challenges as they are presented.
We'll Trust You To:
1. Establish, maintain and improve relationships with content partners to develop and implement technologies/workflows and facilitate efficient onboarding of data
2. Provide outstanding support so that they trust us with their valuable content
3. Take ownership of any opportunities to improve our data products, acquire new content or enhance the customer experience
4. Be a domain expert within fixed ie, building specialist knowledge in our infrastructure and fixed ie workflow.
5. Prioritize and manage projects to support out content partners and improve our data product
6. Support our Bloomberg clients and provide exceptional customer service through the ADSK platform
7. Collaborate with our partners across the organization including Engineers and Product Managers
You'll Need to Have:
*Please note we use years of experience as a guide but we certainly will consider applications from all candidates who are able to demonstrate the skills necessary for the role.
8. A bachelor's degree or higher in relevant data technology or financial field, or equivalent professional work experience
9. Minimum of 5 years + experience working the financial industry or working directly with clients*
10. Foundational knowledge of fixed ie as an asset class
11. Good interpersonal skills and a desire to work directly with our customers
12. Effective project management skills and ability to prioritize tasks accordingly
13. Experience in using business intelligence to help spot trends, identify gaps and areas for improvement
14. Ability to troubleshoot, identify technical issues, and devise solutions that will ultimately make our client workflows and internal processes more efficient
15. Ability to isolate issues and resolve problems logically
16. Ability to adapt within a fast-paced and dynamic environment, and desire to work on multidisciplinary teams
17. Desire to improve and further develop our products
We'd Love to See:
18. Master's degree or certification such as a CFA charter holder or CAIA
19. Experience in customer service or client relationship management
20. Experience working with international business groups and clients
21. Prior experience and understanding of debt securities
22. Knowledge in information technology and statistical analysis orputer programming for example Excel, SQL, and/or Python