* Customer service advisor - exciting growing interiors brand
* Coventry office location
* Great opportunity for personal development
INTRODUCTIONOur client is an ambitious growing interiors brand with an emphasis on product and design excellent. They have a longstanding UK presence and global operations employing over 500 staff. Their business engages with a variety of businesses and consumers offering a fantastic customer experience. TITLECustomer Service Advisor LOCATIONCoventry office (office-based role) THE JOB ROLEThe Customer Service Advisor role is a key part of our client’s sales and marketing operation. The role entails:
* Reacting to incoming customer enquiries, new orders and ongoing sales projects
* Providing product and technical information, working with experienced colleagues to provide advice and guidance.
* Managing CRM and database records, ensuring processes are efficient.
* Day-to-today involvement in the efficient management of the sales and customer support office.
* Contributing ideas and energy to support improvements in operations.
THE PERSON NEEDEDFor the Customer Service Advisor role, our client is looking for these key skills:
* Prior experience in a similar role i.e. customer service, customer support, customer success.
* Confidence in managing customer queries, processing orders and meeting deadlines.
* Excellent verbal and written communication skills.
* The desire to contribute to a knowledgeable, professional, positive and supportive team.
THE REWARDS£25-30K Basic salary (doe) + team bonus of up to 20%Pension, Bupa healthcare, 25 days leave pa. IF YOU MEET THE REQUIRED EXPERIENCE – APPLY NOWOur client is ideally looking to interviews during May. If you feel you meet the requirements above, please send your CV today. Key terms: customer service, customer service advisor, customer services, customer support, customer success, internal account manager, internal sales, office-based sales, West Midlands, Warwickshire, Coventry, Birmingham, Solihull, Royal Leamington Spa, Rugby, Lutterworth, Nuneaton, Bedworth, Kenilworth