Customer Service & Admin Assistant - Temporary to Permanent
Wallington area
£13.30 per hour / £25,000-£27,000
Full-Time Permanent
Office Based
8:30am-5pm
Are you experienced in delivering high-quality customer support? We have an exciting opportunity for a Customer Service & Admin Assistant to assist a busy family-run company.
Essentials:
* Excellent communication and customer service skills
* Effective problem-solving skills
* Able to deal positively with challenging customers
* Highly organised
* Experience using JobLogic Software (preferable, training will be provided)
Key Responsibilities:
1. Answering calls in a professional manner, logging jobs using the clients JobLogic system accurately and following all in-house procedures to provide the customer with the best possible experience.
2. Make outbound calls to tenants from tasks to book in maintenance works.
3. Manage the diary for each engineer and where possible, allocate work within close proximity to other jobs booked in each day to ensure smooth diary schedules.
4. Participate positively in team meetings and communicate effectively with colleagues to achieve required service levels.
5. Be prepared to learn and have a good geographical understandin...