Sales Office Manager - Building Supplies/ Construction
Dagenham
£30,000 to £40,000
Direct reports: Team of Sales Coordinators
About:
My client is looking for a driven and enthusiastic individual to join our team as a Sales Office Manager. With experience of working in a similar role within a fast-paced environment, you’ll be responsible for managing a team of Sales Coordinators.
The role:
* Lead a team of Sales Coordinators who process telephone and email orders, drive inbound and outbound sales, and handle customer queries
* Implement an effective outbound sales development strategy for the Sales Coordinators
* Embed a process of upselling and/or alternatives for out-of-stock products
* Coordinate and support sales development operations
* Compile tracking reports for sales, report monthly sales figures and respond accordingly
* Deal with customers' queries, enquiries, requests and complaints
* Identify effective solutions and areas for improvement in policy and process to enhance and maintain the customer experience
* Work collaboratively with key stakeholders across the business to ensure business goals are met
* Provide excellent customer service via telephone and email, responding promptly to customer questions, queries and orders
* Mentor and develop the Sales Coordinators, identifying processes that drive continuous improvement
* Monitor team wellbeing, attendance and performance issues. Acting promptly, in line with policy
Skills:
* Excellent leadership ability and relationship-building skills
* Excellent communication skills, with the ability to confidently sell, negotiate and persuade.
* The ability to see the bigger picture and understand how this role fits into plans for growth
* Strong IT skills including working knowledge of MS Excel, Word and Outlook
* A positive, collaborative and solutions-focused team player with a can-do attitude
* Organised, proactive and responsive with excellent attention to detail
Qualifications/Experience:
* Experience in the construction industry or sound knowledge of construction products is essential
* Minimum 2 years’ experience in a similar role
* Experience in using sales order processing systems would be advantageous