We are excited to announce an opportunity for a highly motivated and detail-oriented individual to join our thriving wealth management firm as a Mortgage Administrator. This role is perfect for someone passionate about delivering exceptional service and ensuring the seamless processing of mortgage applications. This position will be based in Portsmouth, Hampshire. Job Overview As a Mortgage Administrator, you will be an integral part of our team, supporting our mortgage advisor and driving the success of our clients. Your attention to detail, organisational skills, and excellent communication abilities will be crucial in navigating the mortgage application process from start to finish. Key Responsibilities End-to-End Application Management: Process mortgage applications with precision, from initial submission to completion. Coordination: Liaise with lenders, solicitors, estate agents, and clients to ensure a smooth and efficient mortgage process. Documentation Review: Verify client documentation for accuracy and completeness. Application Submission: Submit applications and upload necessary documents to lender portals. Progress Monitoring: Keep track of application progress and provide regular updates to clients. Client Support: Handle client queries via phone and email, delivering outstanding customer service. Record Keeping: Maintain accurate and up-to-date records. Office Administration: Assist with various office administration tasks as needed. Required Skills Attention to Detail: Excellent attention to detail and strong organisational skills. Communication Skills: Strong written and verbal communication skills. Technical Proficiency: Proficiency in Microsoft Office suite and CRM systems. Task Management: Ability to prioritise tasks and manage multiple applications simultaneously. Desired Qualifications CeMAP Qualification: CeMAP qualification (or a willingness to obtain). There is potential for growth for the right candidate. Personal Attributes Self-Motivated: Self-motivated and proactive with a strong work ethic. Team Player: Excellent interpersonal skills and a team-oriented approach. Pressure Management: Ability to work under pressure and meet deadlines. Customer Focus: A customer-focused approach with a commitment to delivering exceptional service. Working Conditions Office-Based Role: Primarily office-based with the potential for some remote work. Flexible Hours: Monday to Friday, 9 am to 5 pm, with some flexibility required. Salary and Benefits Competitive Salary: A competitive salary based on experience (£23,546 - £26,000). Performance Related Bonus: Discretionary bonus based on set key performance indicators. Professional Development: Opportunities for professional development and career progression. If you are a driven and customer-centric individual with a passion for administration, we invite you to submit your CV for this exciting opportunity. Join our team and contribute to the success of our clients while advancing your career in a dynamic and supportive environment.