Job summary
We are thrilled to offer an exciting opportunity for a seasoned manager and operations professional to lead our Phlebotomy team within Pathology. This pivotal role will see you at the forefront of operational management, with a strong emphasis on guiding our services through the transition from ISO15189:2012 to ISO15189:2022 standards. Your leadership will be crucial in driving the delivery, development, and continuous improvement of our services, directly benefiting our service users and patients.
Why Join Us?
1. Innovative Environment: Be part of a progressive department where continuous improvement and personal development are highly valued. Our commitment to quality management is exemplified by Peterborough City Hospital being the first NHS laboratory to achieve single UKAS/ISO15189 accreditation across the entire Pathology department, including phlebotomy.
2. Impactful Leadership: Your role will not only ensure compliance with the latest ISO standards but also contribute to meeting MHRA, HTA, and CQC requirements, ensuring our services remain at the highest standard.
3. Ideal Candidate: We are looking for a professional with a proven track record in operational management and successful service redesign within a clinical setting. While strong knowledge and practical experience in phlebotomy would be beneficial, your ability to lead and innovate will be key
Main duties of the job
The Phlebotomy Operations Manager will oversee and lead phlebotomy services across the Peterborough, Hinchingbrooke, and Stamford sites, ensuring the delivery of high-quality, efficient ward and outpatient services. Key responsibilities include managing rotas, recruitment, handling HR processes, investigating incidents, maintaining staff competency, and continuously improving service levels.
The ideal candidate will be proactive, enthusiastic, and well-organised, with strong communication skills and the ability to support both individuals and the team. The role requires flexibility to work across all Trust sites and will involve deputising for the Phlebotomy and Specimen Reception Lead on relevant matters.
About us
We are dedicated to fostering diversity and inclusivity within our workforce and warmly welcome applications from individuals of all backgrounds, with a particular emphasis on encouraging those from disabled, Black, Asian and Minority Ethnic (BAME) communities, as well as candidates from our local area.
As part of our commitment to supporting our employees we offer a range of benefits including:
4. Generous annual leave entitlement starting at 27 days and increasing to 29 days after five years of service and 33 days after 10 years of service, in addition to the national Bank Holidays (pro-rata for part time staff);
5. Membership of the NHS Pension Scheme;
6. Flexible working opportunities;
7. Enhanced hourly rates for unsociable hours night shifts, weekends, bank holidays;
8. Opportunities for career development and training to help you progress in your role;
9. Wellbeing support and activities to promote a healthy work environment;
10. Access to our in-house physiotherapy service;
11. On-site canteens offering subsidised meals;
12. Subsidised staff parking (currently free);
13. Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough
We strive to create a supportive and inclusive workplace where employees feel valued and empowered to excel in their roles. Join us and become part of a team dedicated to making a positive difference in our community.
Job description
Job responsibilities
Please see full job description and person specification for full details of this role, including essential qualifications and criteria.
Person Specification
Education and Qualifications
Essential
14. Educated to degree level, an equivalent qualification or evidence of significant operational management experience
Desirable
15. Recognised management qualification
16. Recognised training qualification
17. NEBOSH General Certificate
Experience
Essential
18. Understanding of the role and responsibilities of the post
19. Significant experience of managing an operational service within a clinical setting
20. Experience of managing, supervising, recruiting and training/mentoring staff
21. Understanding of HR policies
22. Experience of change management
23. Experience of working within a Quality Management System
24. Knowledge of Pathology IT systems and Microsoft Packages
Desirable
25. Significant phlebotomy experience
26. Previous relevant experience of working in the NHS
Key Skills/Abilities
Essential
27. Evidence of empathy and caring attitude and behaviour
28. Willingness to undertake training to extend skill set to deliver role
29. Good communication skills, both written and verbal
30. Demonstrable interpersonal skills - can works as part of a team or independently
31. Able to prioritise own workload and that of others to meet needs of the service
32. Ability to concentrate for prolonged periods of time
Desirable
33. Experience of audit and report writing
Other
Essential
34. High level of accuracy and attention to detail
35. Integrity and personal credibility
36. Strives for excellence
37. Self-motivated
38. Ability to be flexible and respond to the needs of the service
39. Ability to work under pressure with minimal supervision
40. Puts the patient first in everything that is undertaken
41. Ability to travel within locality on occasions and work across all Trust sites, sometimes at short notice