Job title: Faults Coordinator
Location: Poole - BH17
Contract length: 6 month initial contract - Potential to be made permanent
Shift Pattern: 4 on 4 off Shifts
06:00am–18:30pm, 07:00am–19:30pm, 08:00am–20:30pm on a rotational basis
Pay Rate: £13.86
Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services is currently seeking a Faults Coordinator on behalf of a leading infrastructure company.
Job purpose:
This role is responsible for the effective handling of faults in line with our customer’s contract requirements working on a prestigious and essential availability-based traffic signal maintenance contract. You will develop an expert understanding of our customer’s requirements and support our London Field Services team, contributing towards the long-term development of the Service Operations Centre and helping to establish our department within the company and with both internal and external customers.
The first 3 months of training will be in the office, after this you will have the opportunity to work from home 2 days a week.
We are a 365 24/7 department, this role is shift based working shifts between 06:00am - 20:30pm - Training will be in the office Monday - Friday 09.00am - 17.00pm and once completed you will then go onto shifts of 4 on 4 off on a rolling basis.
Responsibilities:
Telephony and e-mail correspondence.
Intelligent allocation of faults to Field Service engineers i...