* Job Type: Temporary Ongoing
* Job Title: Customer Service/Yard Operative
* Salary £12.50
* 37 hours per week
* Location: Cambridge
Job Purpose
We are seeking an experienced Customer Service Advisor / Yard Person to play a key role in ensuring our customers' needs are met while delivering an outstanding customer experience. This role combines customer service, yard duties, and stock management.
How You'll Make an Impact:
* Handle customer inquiries and process orders in a local site or branch environment
* Manage account setup, pricing, order entry, and resolve queries
* Raise credit notes and manual invoices, adhering to procedures
* Process payments, reconcile banking, and calculate commission payments
* Provide rapid resolution to issues and escalate when needed
* Develop strong, long-term relationships with customers and agents to understand their needs
* Proactively engage with select customers and identify sales opportunities for the sales team
We'd Love to Hear From You If You Have:
1. A passion for delivering excellent customer service
2. Strong communication skills across multiple channels
3. Experience working in a fast-paced, customer-facing environment
4. The ability to prioritise workload and solve problems
5. Focus and professionalism in a busy retail or phone envi...