Purpose of the Role
To provide onsite lettings and property management services to an exciting build to rent residential scheme development comprising 354 apartments in a large-scale regeneration scheme in Ilford, East London split between 4 buildings.
To be the first point of contact from enquiry stage, viewing the property through to resident move in.
To ensure a high level of customer service is provided to residents at all times, engage with residents to create a sense of community within the development.
To make manage the BTR side & support management with the Estate.
Key Responsibilities
1. Making sure all the health and safety compliance are up to date
2. To act as first point of call for residents to report maintenance issues
3. Co-ordinating all contractor appointments and defect repairs, logging issues in order that required service levels are attained
4. Carrying out daily inspections of communal areas and corridors of the estate
5. Organising minor works between tenancies to maintain first class presentation of apartments
6. Completing check in and check out reports; determining deposit returns
7. Creating a community feel through communication, events and innovations
8. Work alongside the RSM to ensure H&S statutory requirements are met across the development
9. Ensuring communal areas and available apartments are well presented and...